Tuesday, July 26, 2016

B. Com. (Sem- I) December - 2011 CC - 104 : Communication in Business (Core Compulsory)
1 (a) Define the word communication and describe various features of it. OR
   (b) Explain various types of verbal communication.
2 (a) Discuss about the various aims and objectives of communication. OR
   (b) Write a note on the difference between oral and written communication.
3. (a) Write a note on the importance of Body Language and. gestures for the person appearing for     
         an interview. OR
    (b) Discuss i:l detail about any two types of barriers to effective communication.
4. Make a precis of the following passage and give a suitable title to it :
,   The great defect of our civilization is that it does not know what to do with the treasure of knowledge. So knowledge has proved to be a burden and not a useful tool to enhance skills. The Noble Prize winning writer, V.S. Naipaul says that we do not know skilful use of science and technology. We do not know how to manage our machines. Machines were, in fact, made to be man's
servants. Ironically man has become so dependent on them that they have become masters. Many of
us waste our time looking after our machines. We also waste lots of money after their fuel consumption and maintenance. It has become difficult for men to either work or play without the
help of machines. A time is not far when machines like Robot will rule us, just as we rule the animals.
5 (a) Rewrite the following sentences choosing the correct word from the brackets :
(i) Edison was an ______ scientist who constantly worked for hours together. (industrious/industrial)
(ii) Udayan's problems were too ______ to be solved. (severe/sever)
(iii) He won the awards since from 1988 to 1990 for three years ________ .      
       (successfully/successively)
(iv) Now-a-days Medical practice is considered to be a good ________ (vocation/vacation)
(v) In Rajkot, the corporation provide tap water every _________ day. (alternative/alternate)
(b) Match the words under A with their meanings given under B : .
                             A                                B
                       Credible                  Admiration  
                       Eligible                   Disagreement
                       Cite                         Suitable
                       Dissent                    Quote
                       Compliment            Believable
                                                                      Seat No: ------------------
B. Com. (Sem. I) Examination
May/June - 2012
COMMUNICATIONS IN BUSINESS : CC – 104
(Core Compulsory)
Time : 3 Hours]                                                                                                 [Total Marks: 70
                                                                                        
Q.1
(a)
Discuss in detail about the importance and advantages of non-verbal communication.
20


OR


(b)
Write a note on the advantages and disadvantages of oral communication.

Q.2
(a)
Explain various stages of process of communication.
15


OR


(b)
Write a detailed note on the importance of communication in business.

Q.3
(a)
Write a note on psycho-sociological barriers to communication.
15


OR






(b)
Discuss some important tips for facing an oral interview.

Q.4

Make a précis of the following passage and give a suitable title to it.
10



A customer is always right. This is a golden dictum. It is extremely useful for developing one’s business by establishing and concretizing trade relations with customers. If you want to expand your business, you have to satisfy the customer fully. Customers are fully satisfied with warm treatment and amicable behaviour. Listen to their complaints patiently and act to remove the cause of their complaints. Even if their complaints are baseless and pointless, you should not lose your poise. You should never talk in an insulting tone as the dissatisfied or insulted customer will mar your reputation. On the contrary, a satisfied customer can lead many customers towards you. Therefore an ideal approach to adopt is to keep in mind the above dictum and enjoy its sweet fruits for a long time.


Q.5
(a)
Rewrite the following sentences choosing the correct word from the bracket.
05


(i)  To get victory in the case, Jay _____ further to the Supreme Court. (preceded/proceeded)



(ii)   A procedure is generally followed and the _____ of the previous meeting is read in the beginning of any official meeting. (minute/minutes)



(iii)  Mr. Khanna faced a setback in Business. His loss was ______. (irrecoverable/irrevocable)



(iv) To study Mathematics you have to comprehend its fundamental _____. (principals/principles)



(v)   The _____ of rupee has decreased the purchasing power of money. (depreciation/deprecation)



(b)
Match the words under A with their meanings given under B.
05


       A                                              B



  1. Commitment                         1. Differ



  1. Coast                                     2. Related to climate



  1. Illegible                                 3. Seashore



  1. Weather                                 4. Promise



  1. Vary                                      5. Not readable                                      
                                                                          Seat No: ------------------
    B. Com. (Sem. I) Examination
    November – December - 2013
    CC – 104: Communication In Business
    (Core Compulsory)
    Time : 3 Hours]                                                                                                 [Total Marks: 70                                                                                        
    Q.1
    (a)
    Define communication and bring out the importance of verbal communication.
    20

    OR

    (b)
    Discuss in detail various forms of non-verbal communication.

    Q.2
    (a)
    Discuss any five objectives of communication.
    15

    OR


    (b)
    Explain the role of feedback in the process of communication.

    Q.3
    (a)
    Mention some major physical and semantic barriers to communication.
    15
    OR

    (b)
    Discuss some important tips for attending a personal meeting.
    Q.4
    Make a précis of the following passage and give a suitable title to it.
    10

    Broken friendship may be repaired, but the break will always show. Friendship is a precious thing – too precious a treasure to be carelessly broken or thrown away. The world handles the word ‘friend’ lightly; its real, true deeper meaning is forgotten, and the acquaintance of an hour or the chance-corner is designed by the term which in itself bears a wealth of meaning. Your friend is the one who appreciates you, who understands and sympathises with your defeats and victories, your aims and ideals, your joys and temptations, your hopes and disappointments as no one else does or can. It is your friend to whom you turn for counsel, for comfort, for praise. He/she may not be as learned as some or as wise as others, but it suffices that he/she understands you, and even his quiet listening gives strength and renewed courage. Blessed is the man or woman into whose life has come the beauty and power of such a friendship unbroken. Avoid the break, for when it comes it cannot be mended and the jarring note mars the harmony. It is not just the forgiveness, but rather the hurt in the heart that will not readily heal and the confidence that will not fully return.

    Q.5
    Rewrite the following sentences choosing the correct word from the bracket.
    10

    (1) He played a major _____ in her achievement. (roll, role)


    (2) _____ of anything is dangerous. (Access, Excess)


    (3) She failed in the C.A. examination for two _____ attempts. (successive, successful)


    (4) One should be _____ in spending money. (economical, economic)


    (5) Several _____ of his books have been published. (editions, additions)


    (6) Our union leader has _____ nature. (judicial, judicious)


    (7) The _____ are written at every meeting. (minutes, minute)


    (8) She wants to go _____ for higher studies. (abroad, aboard)


    (9) Advertising campaigns are required to _____ up the sales of product. (boast, boost)


    (10) I want you to work as my _____ assistant. (confident, confidant)

     
  2.                                                                       Seat No: ------------------
    B. Com. (Sem. I) Examination
    November – December - 2014
    CC – 104: Communication In Business
    (Core Compulsory)
    Time : 3 Hours]                                                                                                 [Total Marks: 70                                                                                        
    Q.1
    (a)
    What is communication? Discuss the concept of communication highlighting the main features of communication.
    20

    OR

    (b)
    Define verbal communication and explain the various types of verbal communication.

    Q.2
    (a)
    Explain any four aims of communication and explain its significance.
    15

    OR


    (b)
    Explain in detail the process of a successful communication.

    Q.3
    (a)
    Discuss psycho-sociological aspects of barriers in the process of communication.
    15
    OR

    (b)
    Explain some important facets (tips) for facing an interview.
    Q.4
    Make a précis of the following passage and give a suitable title to it.
    10

    Character is considered to be the shaping factor of destiny. Character is that on which the destiny of a nation is built. One cannot have a great nation with men of small character. If we want to build a great nation, we must try to train a large number of young men and women who look upon others as the living images of themselves as our Sastras have so often declared. But whether in public life or in student life we cannot reach great heights if we are lacking in character. We cannot climb the mountain when the very ground of our feet is crumbling. When the basis of our structure is shaky, how can we reach the heights which we have set before ourselves? For whatever service we take up, we should not care, for what we receive, we should know much we can put into that service. That should be the principle which should animate our young men and women. Ours is a great country. We have had a great history for centuries. We have to represent what India taught right from the time of Mohenjo Darrow and Harappa. Whether in domestic affairs or in international affairs, we must adhere to certain standards. Mother India expects of you that your life should be clean, noble and dedicated to selfless work.

    Q.5
    (a)
    Rewrite the following sentences choosing the correct word from the bracket.
    10

    (1) The teacher acted as ______ in order to solve the problem between the management and the students. (intermediate/intermediary)


    (2) The prizes were distributed to the _______ awardees. (respectable/respective)


    (3) He gave me a _____ for securing highest score in my class. (compliment/complement)


    (4) The ship gradually and slowly paced towards the _______. (coast/cost)


    (5) He has his ______ from a strong Dravidian family. (dissent/descent)


    (6) As he possesses all the requisite qualifications he is _______ for the post. (illegible/eligible)


    (7) Technology has ______ our lives to a great extent. (felicitated/facilitated)


    (8) My teacher is _____ by nature. (industrial/industrious)


    (9) The approach of the new manager was very _____ towards his office staff. (sever/severe)


    (10) He is not sure _____ he will qualify in the semi-finals. (weather/whether)

     
  3.                                                                       Seat No: ------------------
    B. Com. (Sem. I) Examination
    November - December - 2015
    CC – 104: Communication in Business
    (Core Compulsory)
    Time : 3 Hours]                                                                                                 [Total Marks: 70                                                                                        
    Q.1
    (a)
    Define the word communication and describe various features of it.
    20

    OR

    (b)
    Discuss in detail various forms of verbal communication.

    Q.2
    (a)
    Discuss any five objectives of communication.
    15

    OR


    (b)
    Explain in detail the process of a successful communication.

    Q.3
    (a)
    Discuss in detail about any two types of barriers to effective communication.
    15
    OR

    (b)
    Provide important tips for a candidate who is attending a personal interview.
    Q.4
    Make a précis of the following passage and give a suitable title to it.
    10

    Each one of us must realize that the only future for India and her people is one of tolerance and cooperation which has been the basis of our culture from ages past. We have laid down in our Constitution that India is a secular state. This does not mean irreligious. It means equal respect for all faiths and equal opportunities for those who profess any faith. We have, therefore, always to keep in mind this vital aspect of our culture which is also of the highest importance in India of today. Those who put up barriers between one Indian and the other, and who promote disruptive tendencies do not serve the cause of India or her culture. They weaken us at home and discredit us abroad.  

    Q.5
    (a)
    Rewrite the following sentences choosing the correct word from the bracket.
    10

    (1) We must face the reality and ________ ourselves to our conditions. (adapt, adopt)


    (2) Prof. Patel ________ many lines from Shakespeare. (sited. cited)


    (3) May his _______ rest in peace! (sole, soul)


    (4) Dhavan’s _________ failures disappointed the selectors. (successive, successful)


    (5) ________ being efficient, he is honest. (Beside, Besides)


    (6) His motor-cycle hit the ________ and was damaged. (curb, kerb)


    (7) The Railway has increased the _______ on higher class tickets. (fair, fare)


    (8) Mr.Parmar suffered a ______ heart attack last month. (severe, sever)


    (9) One should be ______ in spending money. (economic, economical)


    (10) All the members of the staff _______ the work of the College Annual   Day. (felicitate, facilitate)